Complaints, ideas, and other things

The Queen’s argument was, that if something wasn’t done about it in less than no time she’d have everybody executed, all round. 

Bring us your worries, complaints, irritations, suggestions, and more right here and Alice surely will listen (if our heads are still on). Comment anonymously if you like and all comments shall instantly post.

159 thoughts on “Complaints, ideas, and other things”

  1. Hi, I was just wondering if you guys would consider making a TikTok account? :D let one of the mushrooms do a little whimsical behind the scenes video so we can see our lovelies being boxed or something? A new flavor being made with mustard..MUSTARD?! Dont lets be silly, Lemon, now that’s different. I think it would be fun :}

  2. Reposting my comment from the Mix Files because I think more people read this thread:

    Is it possible to send info like this in an email newsletter? I have not received a newsletter in a very long time, including the one mentioned above. Or at least make this Mix Files thread easy to find? The only way I can stumble onto it is to search for it because I can’t find a link in the menu anywhere. The lack of comments on this thread, I think, shows that not many people are following AiV this way. I know it isn’t intentional, but this is not as transparent/accessible as things should be — and likely why many of us justifiably freaked out during the glass bottle fiasco. Maybe an executive summary could go on the home page if a newsletter isn’t possible? Just thoughts, I don’t know.

    A second thought, and I honestly have no real right to bitch about it in the end, but I will. I got my order today, less than 48 hours after I placed it, which is always awesome. But it came in a bubble mailer. It was just one 120 mL bottle, yeah, but it was so impersonal and sterile. I know things are still settling at AiV and I know we’ve all been spoiled by the magical packaging of the past and I know I’m going to order no matter what. But I was dismayed to tell the truth, I just threw the mailer in the trash and the bottle in the fridge. That was it. I hope that soon things will get back to where I rushed to the mailbox after work for that amazing vapemail.

    1. Hi our dear Kris! Thank you for your thoughtful, honest, and absolutely true feedback. We all here completely agree with you, and please expect not only an update in our Rabbity newsletter, but a bit of wonder in all lovemails. Thank you so much for your love and patience with us while we do our best to fill the Tall Hat of the Mad Hatter, a feat for us Mushrooms, Tiger lilies, and Cheshire folks. There is a door of sorts to the mix files, and all the blah-bity-blah we write there. If you visit the DIY section, you’ll see an apothecary at the bottom which will transport you directly.

  3. Alice,
    I received a notice from USPS saying that an empty container with my address was found in the mail and is believed to have been seperated from a parcel during handling.
    USPS sent me the label in the mail with the letter. I went to the Post Office with the letter and they told me to contact you.
    Could you please contact me so we can resolve this issue.
    My order was placed on January 16, 2024.

  4. Hi, I am a big fan of Zombie apocalypse and ‘twas brillig. I’ve noticed twas brillig doesn’t oxidize in my tank as quickly as the others do. Zombie is my fav but I feel like I have to change my coil too often to get the best flavor before it turns brownish. What makes Twas brillig last longer? Should I try ordering Zombie with modifications to keep it from oxidizing so fast? What would that look like? I am a newbie so I’m vaping as a salt 22mg in a little pod tank (Caliburn G2) thank you <3

    1. Hi dear Sarah! Thanks for your excellent questions! Yes some flavors are harder on coils than others. Unfortunately, they tend to be the richer bakery flavors. The oxidation happens as juices age, but doesn’t affect coils. I would recommend perhaps trying another flavor to perform better in your sweet pod system? Radio Silence is one you might enjoy, or James. As we use natural flavors, it is unfortunately par for the course with Zombie.. as delicious as the brains are. Thank you for the message and if anyone else has a suggestion please add on here. <3

    1. Hi dear Anne! I hope you got my email about this! Yes, bakery type flavors will not last quite as long in a coil, and sub ohm tanks tend to draw juice faster than others. Other than that, as long as your tank feeds as fast as you are vaping, any juices that are not PG heavy will work! Just let me know if you have questions about any in particular!

  5. Trying to place an order for one 120ML bottle but when I get to checkout it doesn’t tell me the total with shipping/taxes. I just don’t want to be charged a ridiculous amount after the fact.

  6. Hello Alice!
    I’ve sent 4 emails in regards to my order from November 18th (#89100). I have not received any email back; which is surprising as your customer service is usually top notch!
    Please reach out and let me know if you have received the emails or not.
    Thank you!

  7. The stork threw away my vapemail. Literally. Tracking said it was out for delivery then that it couldn’t be delivered it to the address or returned to sender so it was destroyed.

    I wrote to jahflynn (the email on the “Loveli Design has scheduled your Vapemail” email. Is that incorrect?

    1. Hi dear Jane! Thank you so much for reaching out. I just emailed you. And thank you, we just updated our shipping emails as well, so you’ll be able to reach us more easily :) We appreciate you so very much <3

  8. After many sad tales of bottles shattered and lost, we are working on offering Gorilla bottles on the menu for each flavor. Thank you for letting us know your thoughts. Our mission is to bring you vapemails, of course, and preferably, entirely intact! Glass remains an option for folks who prefer it. Love from all of us here and thank you for your thoughts, ideas, and honesty. <3

  9. Greetings! I placed order #89106 on November 19th but haven’t heard anything. I got an email receipt but the order doesn’t appear in my account. Would you mind checking? Thank you so much.

    1. Hi David! Thanks so much for your messages to us, the folks down the Rabbit Hole. We are seeing that your lovelies were delivered! Hope all is well and thank you for your patience with us :) May your life journey bring you weirdness and joy, we’re certainly happy to help :D

  10. Hi. I placed an order for 4 bottles of Juice and only received 2 bottles. What can I do to get the other 2 bottles. I already paid for them.

  11. Hi Alice,
    I haven’t received my order or any shipping information and it’s been almost 2 weeks… :(
    I sent an email to inquire but haven’t gotten a response. Is anyone there?

    1. Hallo! I hope you received my email! We’re on the case! <3 Thank you so much for letting us know and happy winter!

      1. Hi Alice, I have been waiting for my parcel since mid September and it has finally arrived. This would be great except for the fact that it has been damaged and repackaged by Australia post. It contained only two bottles with no droppers! Since i paid for three bottles this is very disappointing. If these had been plastic bottles this wouldn’t have happened!
        I know that your company is trying to do the right thing by using glass, but the big glass bottles are so easy to break. Please rethink this and go back to bulldog bottles.
        This has been a frustrating and disappointing experience.

        1. Hi dear Kath, thank you for letting us know the update. I’m so very sorry the package was damaged in the post. Am sending you an email about this. You’re absolutely right. We have been stocking the Gorillas in all sizes upon request and, as you mentioned, they are *practically* indestructible in the post. We’re not certain there’s an absolutely indestructible anything, but the Gorillas for sure rate a bit higher than Glass in that department. We’re considering it all and it’s of much topic here. Thank you Kath <3 We love you!

  12. I have tried emailing about the hallow code listed on the front page not working but I haven’t received any response.

    1. Thank you so much dear Danielle! I appreciate your vigilance and have just sent you a message. Love and Autumn Leaves <3

  13. Hello Alice,

    I’ve tried emailing you but haven’t heard back. I received my order but it’s incorrect. I ordered (2) tanklets – a butterfly one and the red flower one. I received the butterfly tanklet and some Gloe? Which i have no idea what that is. I don’t make my own juice. I just want the adorable tanklets in my Vaporesso Gen200.

    1. Hi dear Hailey!!

      A corrected order is on it’s way to you! Our greatest apologies about the Gloe and a Red Flower amiss. It’s inexcuseable in everyway. The Gloe is entirely vapeable should you or anyone be interested. Your setup sounds divine, what fun colors they come in :D

  14. Dear Alice, since it’s been 2 months since I started trying to put in an order. After many unanswered emails my order was confirmed on 20th of October. You accepted my payment but I still have no shipping details and no sign that a parcel is on its way. So I then emailed again with your new email address requesting a refund but no answer and still no parcel!
    What is going on? I’m feeling very let down and sad.
    What has happened to my favourite company that I’ve recommended to so many people over the many years I’ve been supporting you?

    1. Hi dear Kath! We’re equipped to resend if you would like! Just let us know, sent you an email regarding. Anyone with any insights about shipping to their particular country, or tips, it is much appreciated! <3

      1. Hello,

        I have email several emails address that are found under FAQs and contact us about a missing bottle from my shipment and no one has responded. Can you please reply with an email for concerns that will get a response or customer service

        1. Hi our dear Susan. Our sincerest apologies. We have a replacement bottle in the works to you. Jah was kind enough to reach out on your behalf. <3 from all of us and wishing you a wonderful holiday!

          1. Thank you! I tried to email Jah to get and estimated timeframe to recieve my missing bottle but have no heard back.

          2. Can I please have a working email to correspond about my missing bottle. I have not heard back about my inquiry’s

          3. Hi dear Susan! Thanks so much for your messages! Just sent you an email, hope you received it. Wishing you a warm and cozy winter from all of us <3

  15. Hello Dearest Alice,
    I received a damaged order and have been trying to get in touch with you all week via the regular customer service email and the mela address mentioned above. No response, so I’m assuming you didn’t receive them. Please let me know what I can do. Thank you so much.

    1. Hi dearest Dawn, we were completely flabbergasted at the imagery of what happened. It was disturbing to say the least. We appreciated so very much all your communications as it helps us, unfortunately, prepare for such things. Thank you for letting us know and we hope that your most deserved lovelies arrive indestructed this time.

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